For best viewing, we recommend using Adobe Flash 9.0 (or higher) to view videos. If you don't yet have the latest version, download it here.
We also recommend viewing this site in the Firefox (get Firefox free here), but if you are using Internet Explorer as your browser, and the flash player freezes up on you, simply re-open a new Internet Explorer and reload the page in that new browser and it will start working again.
Try refreshing the page a couple of times. Often times, the video will play once you've the page has been reloaded.
How do I install/upgrade Adobe Flash
Before installing the current version of Adobe Flash player, you should start by uninstalling any older versions of the Flash player you currently have running on your computer.
Once uninstalled, you'll be ready to upgrade to the most recent version of Flash via the following steps:
Once downloaded, exit your browser and click on the downloaded file to install the update.
Open your browser and reload the site. You should now be able so successfully watch videos!
Special note for Windows Vista users:
If the Flash uninstall / reinstall does not work this maybe due to a Vista permissions issue. Click on the Windows (start) icon at the bottom left of your screen then use search tool:
Go to: C:\Windows\System32\Macromed\Flash\.
Find FlashUtil9b.exe or FlashUtil9e.exe and right click on it.
Select "Run as Administrator" and install the update..
Restart your computer.
Flash is updated, but videos still won't play
If you've upgraded to the most recent version of Adobe Flash, and are still having trouble playing videos on our site, please try the following:
Temporarily disable any ad-blocking software
If you have ad-blocking software installed on your computer, its possible that you might need to adjust your settings to prevent the software from blocking the site. Most software will allow you which websites you'd like to block, and which websites you allow.
Check on your computer to see if you have any ad or pop-up blocking software (Norton anti-virus software, for example). You'll be able to locate this kind of software by looking...
in your computer's "Start" menu and then "All Programs" (for PCs)
in "Preferences" (if you're using a Mac with Safari)
Try temporarily disabling the ad-blocking software, to see if this allows you to watch videos.
Choppy video
If a video doesn't play continuously, it may be due to your connection speed. It's also possible that your video download speed is slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded and then playing the video.
Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache.
Can't hear audio
To make sure that you hear sound while watching videos, please try the following:
Adjust the volume control on your computer and speakers.
Ensure that the volume is up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound.
Videos are streamed through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you've installed.
How do I delete my browsing/viewing history?
There are a number of places your computer stores video, image and web site browsing history. If you share your computer and would like to keep these details private, we recommend privacy controlling software to automatically rid your computer of these files after each session.
There are lots of providers of this kind of software, but based on user feedback, the ones we suggest are:
